Account Manager – Blue Mountain, PA
JOB SUMMARY
Join our dynamic team as an Account Manager and be at the forefront of delivering unparalleled parts and service support to our valued customers. With fervent dedication to our organization and the esteemed brands we represent, you will play a pivotal role in forging new customer relationships and nurturing existing ones.
ESSENTIAL POSITION FUNCTIONS AND PRINCIPAL ACCOUNTABILITIES
- Engage in weekly departmental meetings to strategize on acquiring new business, address open issues, analyze customer spending trends, and pinpoint target areas.
- Proactively seek out and re-engage lost customers and regularly visit assigned clients.
- Develop and manage a customer distribution list for parts and service promotions.
- Coordinate vendor product and technical training sessions.
- Enhance customer engagement with MAPP, PartsASIST, IBS, MVP, and CEM survey systems.
- Deliver market intelligence to management, including insights on pricing, products, and competitor movements.
- Collaborate with department heads to swiftly resolve customer concerns.
- Manage the distribution and collection of special tools as requested by customers.
- Provide on-site technical support to drive sales growth.
- Remain current on parts and service training.
- Facilitate fleet training for customers and ensure a seamless experience.
- Document daily activities and report to department managers.
- Follow up on parts orders and truck repairs to guarantee customer satisfaction.
- Maintain professional appearance.
- Other duties as assigned by management.
POSITION REQUIREMENTS
Education & Experience:
- A High School Diploma is mandatory; a College Degree is preferred.
- Proven ability to establish credibility and foster robust relationships.
- Experience in developing and executing successful sales strategies.
- Proficient in industry-specific language and familiar with trucking terminology.
- Knowledgeable in J-Pro, ASIST, IBS, MAPP, and Pulse Software.
- Exceptional customer service skills are a must.
- Strong interpersonal abilities to interact effectively with customers, vendors, and colleagues.
Compensation and Benefits:
- Competitive Pay
- Full Benefits Package: Medical, Dental, Vision, 401K, and STD/LTD/Life
- Paid Holidays, Birthday and PTO (Paid Time Off)